SpectrumNewDeals® Privacy Policy
Effective: July 1, 2023
Your privacy is important to Charter. We value the trust you place in us when you use our SpectrumNewDeals® branded products and services, websites, and mobile applications, as well as through customer service interactions. We take seriously the responsibility of protecting your privacy and the information collected about you.
The SpectrumNewDeals® Privacy Policy (the "Privacy Policy") detailed below describes the types of information we collect, how we use and share that information, the choices you have regarding such use and sharing, and the rights that may be available to you under state and federal law when you subscribe to or interact with certain SpectrumNewDeals® services.
Table of Contents
WHEN THE PRIVACY POLICY APPLIES
The Privacy Policy applies to the information we collect when you subscribe to, access, or use the SpectrumNewDeals® products, services, websites and applications (sometimes referred to as the "SpectrumNewDeals® Platform" in this Privacy Policy).
Depending on the portions of the SpectrumNewDeals® Platform you access, use, or to which you subscribe, parts of this Privacy Policy may not apply to you. If you have questions about this Privacy Policy, please contact us directly using the information in the “How to Contact Us With Questions About This Privacy Policy” section below.
Some SpectrumNewDeals® products and services may have additional privacy practices that are described in product- or service-specific sections in this Privacy Policy or may be provided to you in different ways, such as our commercial agreements for SpectrumNewDeals® Enterprise services. To the extent there is an overlap between the privacy disclosures in this Privacy Policy and a product- or service-specific privacy notice (e.g., the SpectrumNewDeals® Biometric Data Privacy Notice), the privacy disclosures set forth in the product or service-specific notice or commercial agreement will apply and control with respect to such product or service.
Sometimes you may access websites (e.g., news websites, shopping websites, internet search engine, etc.) or services (e.g., non-SpectrumNewDeals® email and instant messaging services or video streaming services, gaming services, data storage services, etc.) that we do not own or control through the SpectrumNewDeals® Platform. We urge our customers to be careful and aware of the privacy practices of these third parties, because this Privacy Policy does not extend to parties that collect information outside of our control and does not cover information that third parties may collect.
WHAT INFORMATION WE COLLECT
In order to provide you with SpectrumNewDeals® products and services, we collect a variety of information about you when you interact with us or use our products, services, websites and applications. This information enables us to provide our services to you on a cost-effective basis and to tailor our products and services to best meet your needs and interests.
Information You Provide to Us Directly
We collect information you provide to us when you establish a customer or user account, register to use and/or connect to certain of our services, and when you contact us or otherwise communicate with us, such as:
- contact information (e.g., name, address, email address, and phone number);
- usernames, passwords, images (e.g., driver’s license photo), biometric data (e.g., voiceprints), and other authenticating information associated with a SpectrumNewDeals® account;
- information about the types of services to which you subscribe, orders you place or downloads of SpectrumNewDeals® applications (e.g., the SpectrumNewDeals® TV application) you make through the SpectrumNewDeals® Platform, the service options you have chosen, and any customized setting you have created;
- information about your payment methods, such as your payment card number or bank account information;
- information related to a credit application for a product or service or to protect against fraud, which may include your Social Security number, driver's license number, or other government issued identifier;
- information you provide when you enter contests or respond to customer surveys, or participate in or attend events sponsored by us; and
- information we keep in our records when you correspond or otherwise communicate with us, including through our call centers, in-person, online chat sessions, and through social media.
Please review our SpectrumNewDeals® Biometric Data Privacy Notice by clicking here or by visiting our Your Privacy Rights section on our website.
Information We Collect Automatically
We automatically collect information about your use of the SpectrumNewDeals® Platform in order to deliver any of our services or otherwise permit access to one of our products, such as:
- information from any device you use when you interact with us, including but not limited to the device identifiers, the number, types, and status of devices connected to our network, network addresses, operating system, and technical configurations of the equipment used with our services, products, websites and applications;
- network traffic data;
- performance and support data; and
- information about your use and the operation of the SpectrumNewDeals® Platform and its features.
We automatically collect usage information to provide you with our products and services, such as:
- usage information about the channels, programs, and advertisements to which your device was tuned when you subscribe to our video service in order to provide you video content ("Video Usage Information");
- information we collect based on our provision of SpectrumNewDeals® Internet service, such as routing traffic to allow you to traverse from one website to another website, in order to provide internet service and connect you to the other internet-based services you request; this can include the amount of data used, device identifiers, and quality of service (i.e., quality of the signal) from customers who use our company-issued routers as part of our provision of SpectrumNewDeals® Internet service (collectively, "Internet Usage Information");
- call records, including the phone numbers that you call and that call you, and the times and dates of those calls, the number of text messages sent and received, when you subscribe to our phone and/or mobile service ("Call Detail Information");
- usage information about your use of the SpectrumNewDeals® Mobile network, the use of your mobile device, technical and network performance information, and location information when your device communicates with cell towers, Wi-Fi routers, access points, and/or with technologies used by the Global Positioning System ("GPS") (“Mobile Usage Information”); and
- device information, including your IP address and information about your browser, operating system, and platform type, demographic information through cookies, web beacons, and other tracking technologies, and information about the website that referred you to a SpectrumNewDeals® website, and the website to which we refer you when you leave a SpectrumNewDeals® website.
Additionally, if you subscribe to or use services that require us to transfer or store communications such as a SpectrumNewDeals® email account or a SpectrumNewDeals® voice product that includes a voicemail service, it will be necessary for us to collect the content of those communications to provide you with the service you have requested because it is required in order for the services to function. We also collect the content of any files you store in our cloud storage services (e.g., SpectrumNewDeals® Cloud DVR) and other information when it is necessary to provide you with the products or features of the services you use.
Please refer to the SpectrumNewDeals® Internet DNS Privacy Notice, available by visiting our Your Privacy Rights section on our website, to learn more about the type of Domain Name System (“DNS”) data we collect based on our provision of SpectrumNewDeals® Internet service, how we use and share that information, and our storage and retention practices associated with the DNS data we maintain.
Location Information
When you access our network, we may collect general location information, such as the city or zip code that correlates with the license of your device IP address, or more precise geolocation data that indicates where you are at a specific point in time. We may also collect location information when you use some of our services and applications, including precise geolocation information, such as your service address and the location of your SpectrumNewDeals® Mobile device or another device on which you have installed a SpectrumNewDeals® application. For example, when a SpectrumNewDeals® Mobile device connects using an in-home or out-of-home Spectrum WiFi access point, we collect the device’s MAC address, the customer’s username (if the customer is logged into the My SpectrumNewDeals® App), which is encrypted, and the SpectrumNewDeals® WiFi access point’s geographical location. You can prohibit the collection of this information through your device's settings (see " Your Choices") but it may limit certain functions and features of the application.
Information Obtained from Third Parties
We may collect information from third parties for purposes related to delivering our products and services to you, for analytics and research, or for marketing and advertising our own products and services, as well as for delivering third-party advertising on the SpectrumNewDeals® Platform.
- Information to verify data you have provided and from credit reporting agencies to determine your credit worthiness, credit score, and credit usage.
- Information from content providers and other platform providers when you use your SpectrumNewDeals® account to authenticate your use of SpectrumNewDeals® services through that provider's platform or device.
- Information from research consultants, marketing firms, data quality management solution firms, and programming partners to enhance our marketing and advertising programs. Collected data may include demographic information, as well as personal interest data, to help us construct audience segments, deliver advertising, and evaluate the effectiveness of a given advertising campaign.
HOW WE USE INFORMATION
We use the information we collect to provide you with reliable, high quality products and services.
To Provide and Improve our Services, Products and Devices, Websites and Applications
We use the information we collect to:
- deliver, maintain and improve our products, services, websites and applications;
- fulfill requests for new service or changes to your account or the products and services you already receive;
- provide you with technical support and high quality customer service, including through the use of recorded or monitored communications between you and our customer service agents;
- create and administer a SpectrumNewDeals® account, including activating your service, billing, invoicing, and debt collection activities;
- authenticate or otherwise provide you access to your SpectrumNewDeals® products and services;
- provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
- manage and configure our device(s), system(s) and network(s);
- understand how the service is being used, including through the creation of operational and marketing reports based on de-identified and/or aggregated service usage information;
- inform you of additional products and services that may be of interest to you;
- protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of any SpectrumNewDeals® product, service, website or application, and to enforce any Spectrum policy or applicable terms of service;
- protect our rights, our personnel, our property, and the safety of others;
- maintain our accounting, tax and other records; and
- comply with applicable federal and state laws and regulations, as well as for the general administration of our business.
To Communicate With You
We use the information we collect to deliver and personalize our communications with you, e.g., when responding to a survey or ordering a pay-per-view event, we will use that information and information from your account to send you billing information, as well as recommendations for additional SpectrumNewDeals® products or services that may be of interest to you and to provide you with a more personalized experience. We may also send you promotional communications for products and services that may be of interest to you.
To Create Business and Marketing Reports
We use the information we collect to create business and marketing reports (the "Reports") to provide insights into what products and services our customers are using, how long they are using our products and services, how some of our services are accessed, and what additional products and services may be of interest to our customers.
We use these Reports for our own internal purposes, such as improving our products and services, determining what content to provide our customers, measuring the effectiveness of our marketing and advertising, and other research and analytics. We may also share these Reports with third parties, as described in " When and With Whom We Share Information." In some cases, we may provide Reports to a third party for the third party's own use; however such Reports only contain de-identified and/or aggregated information. You should review the "Your Choices" section of this Privacy Policy to understand the choices you have with respect to the sharing of this information.
Advertising Generally
We use some of the information we collect to make the marketing and advertising you see on the SpectrumNewDeals® Platform more relevant to you, as well as to market the SpectrumNewDeals® products and services on other websites and platforms. Many of our marketing and advertising activities use information that does not personally identify you, such as your ZIP Code, your IP address, advertiser IDs and other persistent identifiers that are not directly linked to any identifiable information. Some of our marketing and advertising activities, however, do include the use of information that personally identifies you when marketing and advertising our own products and services. For example, we use your postal and email address to deliver marketing and advertising to you. We may also use Combined Information to create marketing and advertising campaigns. For information about how to limit the use of information for these purposes, see the "Your Choices" section below.
Addressable Advertising on our Cable System Applications
We place some of the advertisements you see during live and on-demand video content on our cable system and video applications. Some of those advertisements are placed in particular shows or channels; others are shown in particular geographic areas. Some of our cable advertisements will ask for your permission to take certain actions, like mail you information or allow the advertiser to contact you. In some areas we will be able to address advertisements to your household through our cable system that will be more relevant to your interests based on your Video Usage Information and/or Combined Information. For information about how to limit the use of information for these purposes, see the "Your Choices" section below.
Online Advertising and Customization
We may place "cookies" in your browser that contain information about you or your account when you set up a personalized service or customize your settings and preferences on our websites or mobile applications. Cookies enable us to help diagnose problems with our services, control the display of ads, track usage patterns, gather demographic information, analyze trends, conduct research, and otherwise administer the SpectrumNewDeals® services. We do not store sensitive information such as your password, e-mail address or credit card number in cookies.
We use third-party service providers to place advertisements for the SpectrumNewDeals® services on the Internet. These providers use technologies to collect non-personally identifiable information (such as device identifiers and IP addresses) about your visits to our websites and mobile applications, as well as your interaction with our products and services. These providers may also use information about your visits to other sites to send interest-based advertisements for other products and services and to gauge the effectiveness of advertisements. We do not permit these third parties to collect or use information that personally identifies you, such as your name, address, phone number or email address.
We also allow third-party ad serving companies and other unaffiliated advertisers to display advertisements on our websites and within some of our mobile applications. These third parties may collect information about you when you use the SpectrumNewDeals® websites and apps. They may collect information about your online activities over time and across different websites and other online services, and across devices that you use to access the websites and mobile applications. In some cases, we may share online or device identifiers, such as an IP address, user agent, or advertising device identifier (i.e., unique identifiers generated by your device operating system for advertising purposes), with our third-party ad serving and verification partners and third-party ad sales partners as needed to support our advertising business and video programming distribution business. We may also share de-identified and/or aggregated information with our third-party advertising partners for modeling purposes. For information about how to limit the use of your information for these purposes, see the "Your Choices" section below.
Your browser or device may include "Do Not Track" functionality. Our information collection and disclosure practices, and the choices that we provide, will continue to operate as described in this Privacy Policy, whether or not a Do Not Track signal is received.
WITH WHOM WE SHARE INFORMATION
Account Holders and Other Authorized Users
We may disclose certain information about a customer's account and use of a service or feature to the primary account owner only after appropriate authentication. The primary account owner may also authorize other users to access certain information on the account, which may include information about the primary account owner's use of the relevant service.
SpectrumNewDeals® Related Businesses
We may share information about you with other SpectrumNewDeals® related companies in order to provide the services you have requested or to which you subscribe, or to make your SpectrumNewDeals® experience more streamlined, such as through combining account information into a single location for easier access.
Service Providers
We may disclose your information to service providers who perform business activities and functions on our behalf to support our interactions with you such as billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, and fraud prevention. These service providers are authorized to use your personal information only as necessary to provide these services on our behalf.
Governmental Entities or Pursuant to Valid Legal Process
We may disclose personal information to comply with valid legal process, including subpoenas, court orders or search warrants. In some instances where there is a valid legal request or an order for disclosure of information about you, we may notify you of such request or order and then it may be up to you to object or take specific action to prevent any disclosures pursuant to those requests or orders.
If you subscribe to any SpectrumNewDeals® services, we may be required by law to disclose information about you, including information that personally identifies you, your use of our services, and the content of your communications, to governmental entities upon receipt of valid legal process.
We may also disclose personal information when we believe it is necessary to protect our customers, employees, or property; in emergency situations; to enforce our rights in court or elsewhere, or directly with you, for violations of service terms, conditions or policies; and/or as otherwise required by law.
Third Parties
We do not sell to or share with third parties, for their own marketing or advertising purposes, any information that personally identifies our customers or other individuals who use our products, services, or applications; however, in some cases we may disclose non-personally identifiable information, such as an IP address or device identifier, to a third-party partner as needed to support our advertising business and our video programming distribution business.
If you subscribe to our telephone service, your name, address and/or telephone number may be transmitted via Caller ID, published and distributed in affiliated or unaffiliated telephone directories, and available through affiliated or unaffiliated directory assistance operators. We take reasonable precautions to ensure that non-published and non-listed numbers are not included in the telephone directories or directory assistance services, although we cannot guarantee that errors will never occur. Please note that Caller ID blocking may not prevent the display of your name and/or telephone number when you dial certain business numbers, 911, 900 numbers or toll-free 800, 855, 844, 866, 877 or 888 numbers. But note that SpectrumNewDeals® Mobile does not publish directories of customers' wireless phone numbers and we do not make those numbers available to others for listing in directories.
Some of the advertisements we display may invite interactive or transactional follow-up from you. When you interact and provide your consent, we may share your contact information with such advertiser for the purpose of fulfilling your request. We may also share individually de-identified and/or aggregate information, including our business and marketing reports, with third parties for their own purposes.
If we enter into a merger, acquisition, or sale of all or a portion of our assets, we may transfer information about you, including information that personally identifies you, as part of the transaction.
WHAT CHOICES YOU HAVE TO CONTROL THE USE OF INFORMATION BY SPECTRUMNEWDEALS®
You have choices in controlling how we use and share your information for marketing and advertising purposes. For instance, you can always choose whether to receive promotional emails or text messages. When you visit our websites, you may opt out of interest-based advertising, and when you use our mobile applications, you can limit the use of ad trackers. Visit our Privacy Preference page to manage your marketing communication and privacy preferences, including, for example:
- to be added to our marketing communication preferences list (e.g., "Do Not Call"), which will limit the marketing and advertising messages you receive from us about SpectrumNewDeals® products and services;
- to limit our use of customer proprietary network information (“CPNI”) for marketing and advertising of our own products and services; and
- to limit our use of Video Usage Information, Combined Information, or our business and marketing reports to direct addressable advertisements or interest-based advertisements to you as further described in the preference center.
Some of the preferences will only apply when you subscribe to SpectrumNewDeals® services and may require additional account information. If you make changes to your contact information or get a new account, you will need to review and update your privacy preferences.
If you are a SpectrumNewDeals® customer and do not have access to Internet service, you may call us at the number provided on your monthly bill statement to be added to any of these lists.
If you are not a SpectrumNewDeals® customer and would like to add your name to marketing opt-out lists, please call 833-845-3726.
Please note that even if you choose to limit the use of information or communications for marketing and advertising purposes, you may still receive general marketing and/or advertising messages, in addition to service-related communications.
Cookies, Tracking Technologies, and Interest-Based Advertising
Some of our websites use certain web analytics services, such as Google Analytics and Adobe Analytics. These services use cookies or other tracking technologies to help us analyze how users interact with and use the Spectrum websites, compile reports on the websites' activity, provide other services related to website activity and usage, and help us identify and communicate with potential customers. The information generated by these web analytics services are transmitted to and stored by those entities and are subject to their respective privacy policies. To learn more about Google Analytics and Adobe Analytics, including how to opt-out of tracking of analytics, please visit the following links managed by Google (Google Cookies) and Adobe (Adobe Privacy Center).
Many of the third party advertisers that place tracking tools on the SpectrumNewDeals® websites are members of programs that offer you additional choices regarding the collection and use of your information. You can learn more about the options available to limit these third parties' collection and use of your information by visiting the websites for the Network Advertising Initiative and the Digital Advertising Alliance, as well as the webpages for Facebook's ad preferences tool and privacy policy.
Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple or Android devices, see:
Apple: http://support.apple.com/kb/HT4228
Android: http://www.google.com/policies/technologies/ads/
Some of our SpectrumNewDeals® Platforms (e.g., our SpectrumNewDeals® TV application) may include Nielsen's proprietary measurement software, which will allow you to contribute to market research, like Nielsen’s TV Ratings. To learn more about Nielsen’s privacy practices, including how you can opt-out of Nielsen’s collection and use of this measurement data, please visit www.nielsen.com/digitalprivacy.
CPNI
When you initiate an interaction with one of our representatives, such as a phone call or a chat, we may ask for your oral consent to our use of your CPNI for the purpose of providing you with an offer for other products or services, such as SpectrumNewDeals® cable video service. If you consent, we may use your CPNI for the duration of that interaction to offer you those additional products and services.
If you subscribe to the SpectrumNewDeals® Voice® or SpectrumNewDeals® Mobile service, you have the option of allowing us to use the CPNI we have on file to provide you with information about products and services or special promotions for other communications-related products and services to which you do not already subscribe. You have the right to restrict this use of CPNI. If you opt out of this use, you will experience no effect on your services. We will wait at least thirty days from the date we first provide notice to you, as a subscriber of the SpectrumNewDeals® Home Phone service or SpectrumNewDeals® Mobile service, before we use your CPNI for this purpose. During that time and at any time after, you may opt-out of our use of your CPNI for these marketing purposes by calling us at the number provided on your monthly billing statement or visiting our Privacy Preference page.
HOW WE PROTECT YOUR INFORMATION
We take our responsibility to secure the information we collect and maintain seriously. We use reasonable security, including technical, physical and administrative controls, to secure the information we collect and maintain. However, we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose SpectrumNewDeals® information.
You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, visit www.spectrumnewdeals.com/security or www.OnGuardOnline.gov.
HOW WE PROTECT CHILDREN'S PRIVACY
We do not knowingly collect personal information from anyone under the age of 16. If you believe that a child under 16 years of age has provided us with personal information, please contact us at the address below.
YOUR RIGHTS AND OUR LIMITATIONS ARE UNDER FEDERAL LAWS
The Cable Act and Personally Identifiable Information
Section 631 of the Cable Communications Policy Act of 1984, as amended, (the "Cable Act") imposes certain limitations on our collection, use, and sharing of information that personally identifies you when you subscribe to cable video and telecommunications services, or other services provided using the facilities of the SpectrumNewDeals® cable system. The Cable Act provides you with the right to know about the personally identifiable information we collect about you and how we use it; under what conditions and circumstances and the types of persons and entities to whom we may disclose personally identifiable information; how long we maintain personally identifiable information; the limitation on our ability to collect and disclose personally identifiable information collected from the cable system; and provides you with the right to request access to review and correct your personally identifiable information. Personally identifiable information is information that identifies a particular person; it does not include de-identified or aggregate data that does not identify a particular person or persons.
If you would like access to the personally identifiable information we maintain in our business records pursuant to the Cable Act, please send a written request to your local SpectrumNewDeals® office or call us at the number provided on your monthly billing statement and we will make an appointment for you to visit during normal business hours. You will only be permitted to examine records that contain personally identifiable information about your account and no other account. If your review reveals an error in our records, we will correct it. We reserve the right to charge you for the cost of retrieving and photocopying any documents that you request.
The Cable Act permits us to use the cable system(s) to collect personally identifiable information about our subscribers when it is necessary to render services and to detect unauthorized reception or use of the SpectrumNewDeals® Cable Act Services. We may use the cable system to collect personally identifiable information about a subscriber for additional purposes with a subscriber's prior written or electronic consent. The Cable Act also permits us to disclose personally identifiable information if the disclosure is necessary to render, or conduct a legitimate business activity related to, the cable service or other services provided; required by law or legal process; or limited to your name and address under a "mailing list" exception, as described in this Privacy Policy. We do not sell or share customer names and addresses with third parties for their own marketing or advertising purposes. If we decide to do this in the future, we will provide you notice and an opportunity to opt out of such sharing.
When a government entity is seeking information about your selection of video programming, you have additional rights as described in the "Governmental Entities or Pursuant to Valid Legal Process" subsection of "When We Share Information with Others."
If you believe that you have been aggrieved by any act of ours in violation of law, we encourage you to contact us to resolve your question or concern. You may also enforce the limitations imposed on us by the Cable Act with respect to your personally identifiable information through a civil lawsuit in federal district court seeking damages, attorneys' fees, and litigation costs. Other rights and remedies may be available to you under federal or other applicable laws as well. Your SpectrumNewDeals® Residential Services Agreement contains your agreement that, to the extent permitted by law, any claims under the Cable Act may be enforced in arbitration.
The Communications Act and CPNI
Section 222 of the Communications Act provides additional privacy protections for information about the quantity, technical configuration, type, destination, location, and amount of your use of the SpectrumNewDeals® telecommunications services, and information about your SpectrumNewDeals® phone service that is contained on your bill. This information, when linked to an identifiable customer of such service, is known as customer proprietary network information or "CPNI." CPNI does not include a customer's name, address, and telephone number.
If you subscribe to SpectrumNewDeals® Voice or SpectrumNewDeals® Mobile service, we have an obligation under federal law to protect the confidentiality of CPNI and to provide you with information about how we use your CPNI and explain the choices you have. Those additional protections and the choices you have regarding the use and sharing of such information are reflected in this Privacy Policy.
If you want access to the CPNI data we maintain about your account, we will provide a copy to you at the address of record for your account, or to any person authorized by you, if we reasonably believe the request is valid. For telephone and online access to your CPNI, you must first authenticate your identity before we can disclose CPNI to you or your authorized agent.
WHAT HAPPENS IF WE CHANGE THIS PRIVACY POLICY
The most current version of our Privacy Policy is published and maintained at www.spectrumnewdeals.com. The needs of our customers and the business may change from time to time and, when that happens, we may need to modify this Privacy Policy. Any changes will be posted at this website. If we make any changes that materially affect your rights or the ways in which we use or disclose information, we will attempt to notify you in advance through written, electronic or other means, as required by law.
YOUR RIGHTS IF YOU LIVE IN CALIFORNIA
If you are a California resident, please visit our California Consumer Privacy Rights page, where you can view our new California Consumer Privacy Policy and access information about your rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act ("CPRA"), and other California privacy laws.
YOUR RIGHTS IF YOU LIVE IN MAINE
Maine law regulates how broadband internet access service providers, like SpectrumNewDeals®, can use certain customer information collected based on our provision of broadband internet access service. If you are physically located in and billed by SpectrumNewDeals® for broadband internet access service received in the State of Maine, as a prospective, current, or former subscriber of our broadband internet access service, you have certain rights with respect to the information we collect about you based on our provision of broadband internet access service.
Maine law generally restricts us from using, disclosing, selling, or permitting access to broadband customer personal information without your express, affirmative consent, subject to certain exceptions.
At this time, SpectrumNewDeals® does not use, disclose, or permit access to your broadband customer personal information, except for purposes permitted by the Maine law.
At this time, SpectrumNewDeals® also does not collect non-personal customer information about you based on our provision of broadband internet access service.
We will not discriminate against you if you exercise any of your rights under Maine law. This means that if you exercise any of your rights, Spectrum will not:
- deny you broadband internet access service;
- charge you a penalty; or
- offer you a discount based on your consent that we can use or share your broadband customer personal information.
YOUR RIGHTS IF YOU LIVE IN NEVADA
If you are a Nevada resident and interact with our websites or online services, you have the right to opt out of the sale of certain personal information. You may opt-out of the sale of your personal information to third parties by visiting our Privacy Preference page.
YOUR RIGHTS IF YOU LIVE IN CONNECTICUT, COLORADO, OR VIRGINIA
If you are a resident of Connecticut, Colorado, or Virginia, you have certain rights with respect to SpectrumNewDeals' collection, use, and sharing of your personal data, including sensitive data, pursuant to the Connecticut Data Privacy Act (“CTDPA”), Colorado Privacy Act (“CPA”), and Virginia Consumer Data Protection Act (“VCDPA”). The CTDPA, CPA, and VCDPA define personal data, or personal information, as any information that is linked or reasonably linkable to an identified individual or identifiable information.
We may collect the following categories of personal data about Connecticut, Colorado, and Virginia consumers, and share or disclose such personal data for the following purposes:
- Personal identifiers such as real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. We may provide some of this information to service providers and/or contractors for billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, network management, audience measurement and programming, and fraud prevention purposes, or as otherwise required by law.
- Personal information categories protected under applicable state law such as name, signature, Social Security number, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information). We may provide some of this information to service providers and/or contractors for billing and collections, payment processing, analytics and research, marketing and/or advertising, service delivery and customization, and fraud prevention purposes, or as otherwise required by law.
- Protected classification characteristics under applicable state or federal law such as your age (40 years or older), race, color, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status. We may provide some of this information to service providers and/or contractors for analytics and research, marketing and/or advertising, or as otherwise required by law. We may provide this information to service providers and/or contractors.
- Commercial information such as records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies). We may provide some of this information to service providers and/or contractors for billing and collections, payment processing, analytics and research, marketing and advertising, service delivery and customization, maintenance and operations, or as otherwise required by law.
- Biometric information in the form of voiceprints when you voluntarily enroll in our Voice ID service. We may provide this information to service providers and/or contractors for account security and fraud detection and prevention purposes.
- Sensitive Personal Information, such as your social security number, driver’s license or government issued identification number, racial or ethnic origin or specific geolocation. We may provide this information to service providers and contractors, and financial services entities or to other third parties as required by law.
- Internet or other similar network activity such as browsing history, search history, information on a consumer's interaction with a website, application, or advertisement). We may provide this information to service providers for network management, fraud detection and prevention, and security and integrity purposes.
- Geolocation data. We may provide this information to service providers and contractors for service delivery, analytics and research, and marketing and/or advertising purposes, or as otherwise required by law.
- Inferences drawn from other personal information, which we use to create a profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes). We may provide this information to service providers and/contractors for analytics and research, marketing and advertising, or as otherwise required by law.
We collect personal data about Connecticut, Colorado, and Virginia consumers from a variety of sources in order to provide our products and services, communicate with you, and when you interact with us through person-to-person customer service and sales channels or other electronic means, such as our call centers and/or SpectrumNewDeals® store locations, or use our products, services, websites and applications. These sources include:
- Information you provide to us directly, such as when you contact or communicate with us, or when you establish a customer or user account;
- Information we collect automatically and through your use of SpectrumNewDeals® products, services, websites and applications;
- Information obtained from third parties; and
- Publicly available information about you.
We use the personal data we collect to provide you with reliable, high quality products and services, communicate with you, make improvements to our products and services, investigate theft, fraud and other illegal activities, and to personalize your experience. As described above, we use the information we collect about consumers and may share or disclose that information to:
- provide, deliver, maintain and improve the products and services you request, interact with, and to which you subscribe;
- fulfill requests for new service or changes to your account or the products and services you already receive;
- provide you with technical support and high-quality customer service;
- create and administer a SpectrumNewDeals® account, including activating your service, billing, invoicing, and debt collection activities;
- authenticate or otherwise provide you access to your SpectrumNewDeals® products and services;
- provide updates, upgrades, repairs or replacements for any of our service-related devices or software used in providing or receiving services;
- manage and configure our device(s), system(s) and network(s);
- understand how the service is being used, including through the creation of operational and marketing reports based on deidentified and/or aggregated service usage information;
- inform you of additional products and services that may be of interest to you;
- protect the security of the system, prevent fraud, detect unauthorized reception, use, and abuse of any SpectrumNewDeals® product, service, website or application, and to enforce any SpectrumNewDeals® policy or applicable terms of service;
- protect our rights, our personnel, our property, and the safety of others;
- maintain our accounting, tax and other records;
- comply with applicable federal and state laws and regulations, as well as for the general administration of our business;
- deliver and personalize communications with you;
- create internal business and marketing reports; and
- provide advertising and marketing subject to the applicable consent, which can be managed by visiting our Privacy Preference page;
Connecticut, Colorado, and Virginia consumers have the right to (1) request to know what personal data has been collected about you, and to request access to that information; (2) request to correct inaccuracies in your personal data; (3) request deletion of your personal data, subject to certain exceptions; (4) obtain a copy of your personal data, and (5) appeal SpectrumNewDeals’ denial of any of your consumer requests. To exercise one or more of your privacy rights, you can submit a verifiable consumer request:
- Via our online verifiable consumer request submission form located on our State Consumer Privacy Rights page; or
- By calling our toll-free number at (844) 979-1794.
You may authorize another person to make a verifiable consumer request on your behalf, and parents and guardians may submit requests on behalf of their minor children. The authorized agent should submit the request using our online submission form dedicated to authorized agent requests available on our Consumer Authorized Agent Consumer Request on State Consumer Privacy Rights page. As part of the verifiable consumer request and authorized agent request process, SpectrumNewDeals® will use reasonable efforts to verify your identity, as well as the identity of your authorized agent to ensure that your agent has been properly authorized by you to request information on your behalf. If SpectrumNewDeals® denies your verifiable consumer request, you can appeal that initial denial using the same methods identified above for the original submission of the request.
Connecticut, Colorado, and Virginia consumers also have the right to control certain data collection and use practices by SpectrumNewDeals®, including the right to: (1) opt in for processing of sensitive data; (2) opt out of processing of data for targeted advertising; (3) opt out of the sale of personal data (limited to an exchange of personal data for monetary consideration); and (4) opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a consumer (including automated decision-making). SpectrumNewDeals® offers many choices to help you manage your privacy and ensure that you have meaningful choice and control over how we use your data, including those consumer choices under the VCDPA. You can manage your privacy preferences by visiting our Privacy Preference page.
USERS OUTSIDE THE UNITED STATES
Our Website and services are meant for residents of the United States. If you use our Websites outside of the United States, you understand and consent to the transfer of your personal information to, and the collection, processing, and storage of your personal information in, the United States. The laws in the U.S. regarding personal information may be different than the laws of your country.
HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY
Questions about SpectrumNewDeals®' privacy protections and practices should be sent to:
Charter Communications, Inc.
Attn: Privacy and Cybersecurity Counsel
400 Washington Boulevard
Stamford, CT 06902
You may also contact your local customer service office. You can find the phone number for your local customer service office on your monthly bill statement or by visiting our website at www.spectrumnewdeals.com.
ADDITIONAL PRODUCT AND SERVICE-SPECIFIC INFORMATION YOU NEED TO KNOW
SpectrumNewDeals® Mobile Applications
When you use SpectrumNewDeals® mobile applications, we may also automatically collect information about the devices you use to access the application or our services and the content you view. The information we may automatically collect depends on how you access the services and content and includes:
- information related to the use and operation of the App;
- device information (e.g., device identifier, mobile device number, advertising identifier, MAC address, carrier, operating system, ISP, IP address);
- usage data associated with how you interact with the App;
- configuration data for any Wi-Fi-enabled device you may use to access the App;
- information related to your Wi-Fi and cellular connections (e.g., data usage, network performance, signal strength, throughput, latency); and
- location information, including precise geolocation information, such as your service address and the location of a device in which you have installed the App.
Our location-based features are based on the location of your SpectrumNewDeals® service account and the location, including the precise geolocation, of a device in which you have both installed a mobile application (e.g., the SpectrumNewDeals® TV Application, My SpectrumNewDeals® Mobile App, Connection Manager) (each individually an "App") and have enabled location services. If you do not want the App to collect your device's precise geolocation, you can disable location services on your device using the device settings. Please note that location data, including precise geolocation, will be collected when your location service is enabled for this App when the App is running in the foreground, background, or even if you are not directly using the application depending on your device.
Some of the App's features are only available while you are on the SpectrumNewDeals® network or when connecting from your home Wi-Fi account. The App will use your IP address and other information to determine whether you are on or off the SpectrumNewDeals® network or connecting via your service account.
SpectrumNewDeals® Careers Websites and Job Applicant Tools
Our careers websites and job applicant tools provide interested candidates and prospective employees with leads in their job search, as well as a place to apply for an open position and track their application status. In order to join the SpectrumNewDeals® Talent Network, you must provide certain contact information, such as your name and email address, which SpectrumNewDeals® uses to send job alerts and relevant communications and updates. If you no longer want to receive communications from the Spectrum Talent Network team, you can unsubscribe at any time. Our job applicant tools also collect additional from you associated with your job application, such as your educational background, employment history, and resume or other uploaded documents. If you would like to view, access, update or delete your personal information maintained within our careers websites and job application tools, please visit those sites directly.
WiFi Pods
Modem
Advanced WiFi